Refund policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible, your item must be in its original condition: unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

To start a return, contact us at hello@balanceofsouls.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we’ll send you a shipping label and instructions on how to proceed. Returns sent without prior approval will not be accepted.

For any questions regarding returns, reach out to us at hello@balanceofsouls.com.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item. We’ll make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned, including custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases. If you have questions about a specific item, feel free to reach out.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The quickest way to get the item you want is to return your current item first. Once the return is accepted, place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason. The item must be in its original condition: unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 10 business days.

If you haven’t received your refund within 15 business days after approval, contact us at hello@balanceofsouls.com.